telephone: +86 13866116326

✈ Free worldwide shipping on all orders

Customer Help

Need help? Our FAQ below may already have the answer to your question.

Common purchase queries

Orders & Shipping

Processing Time (Handmade by Order)

Normal Orders: 1 – 2 business days

Custom Orders: 3 – 5 business days (Standard Length Blade and Handle)

20 – 30 business days (Non-standard Length Blade and Handle)

Notes: For some high-performance swords may require longer handmade processing time, depending on the difficulty of the craft.

Account will be created automatically while checkout if you check on the create account checkbox. Social networking sites such as Facebook, Twitter, GMail etc. can be used to register on absword.Or click here to create an account

Once ordered the shipping address cannot be changed so check your address properly before submitting. But if necessary please contact us within 24 hours of ordering and we will help you.

The tracking information can be found in the order receipt mail. Registered users can track their orders on Login page.

No. We will not keep your credit card information on file.

We do not charge any additional sales tax on our products.

Yes, we ship to international countries and welcome international buyers to buy from us HOWEVER it’s buyer’s responsibility for any restrictions in the recipient’s country which is out of our control.Our products are mainly sold to the US, Canada, France and Germany.
Also it’s buyer responsibility to pay for the returned shipping cost as well if the package has been returned to the sender (shipping is nonrefundable & the returned shipping cost will be at least triple of the original cost due to carrier will return via Express instead of Economy) therefore please make sure you understand the local restriction/regulation prior to place order.

Note:
1. It is buyer’s/recipient’s responsibility for any customs and duty charges by recipient’s country which will be billed to the recipient’s by the carrier on behalf of the recipient’s local customs. Also shipping/insurance & duty etc are non-refundable in any circumstances
2. Please do not make purchase if your country doesn’t allow to import this kind of product. For more detail, please contact with your local customs official regarding to regulations/restrictions.
3. Italian, Norway, Russian Union, Arabic Union & Denish buyers please do not buy due to customs prohibit to import sword products.

Your items may or may not be delivered in one package. Multiple products are packaged in different boxes for safety. 

30-day Hassle Free Returns

Returns & Exchanges

Please Contact us within 24 hours of the delivery along with appropriate proofs. Please check Returns Policy page for further information.

Please Contact us within 24 hours of the delivery along with appropriate proofs. Please check Returns Policy page for further information.

Contact us and we shall mail you the address.

Please Contact us within 24 hours of placing the order and we will help you.

Yes. Please Contact us within 24 hours of placing the order and we will help you.

Free Worldwide shipping

On all orders above $45

Easy 30 days returns

30 days money back guarantee

Craftsmanship

Crafting Artful Swords

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