first part：Payment
1.1 Q: How do you accept payments?
A: At AbSword, we offer convenient payment options. You can make payments securely through PayPal or by using your credit card. Even if you don’t have a PayPal account, you can still complete your purchase with your debit or credit card, ensuring a hassle-free payment process.
1.2 Q: Do you offer any discount codes?
A: Absolutely! We value our customers, and to show our appreciation, we offer exclusive discount codes. To unlock these savings, simply subscribe to our Newsletter. By doing so, you’ll receive a discount code of up to 10% off your purchase. Plus, our subscribers gain access to special private events and promotions, making it even more rewarding to be a part of the AbSword community. Subscribe today and start saving!
The second part：Product
2.1 Q: Are the swords available on AbSword’s website genuine and authentic?
A: Absolutely, the swords featured on AbSword’s website are indeed genuine and authentic. They are meticulously handcrafted using time-honored techniques and crafted from top-tier materials.
2.2 Q: Are the swords meticulously handcrafted?
A: Certainly, every sword at AbSword is meticulously handcrafted.
2.3 Q: Can I personalize my sword?
A: Absolutely, at AbSword, we offer the flexibility for you to personalize your own sword. AbSword provides a wide array of customization options, allowing you to tailor your sword to your specific preferences and requirements. You can select from various elements of the sword, such as blade length, blade material, handle length, handle material, guard design, scabbard material, and more. Click HERE to start customizing your own sword today.
2.4 Q: Can I use these swords for martial arts practice?
A: Certainly, AbSword’s swords are crafted with martial arts practice in mind. We prioritize quality and functionality, ensuring that our swords meet the requirements of martial artists. With careful consideration of balance, weight distribution, and overall performance, our swords are well-suited for a wide range of martial arts disciplines.
2.5 Q: Are the blades razor-sharp?
A: Absolutely, the blades of AbSword’s swords are meticulously sharpened to a razor-sharp edge. We take pride in delivering swords with exceptionally sharp blades, making them ideal for cutting exercises, martial arts practice, and functional applications. If needed, we also provide unsharpened blades to accommodate specific preferences.
2.6 Q: How do I maintain and care for the sword?
A: Maintaining and caring for your AbSword is crucial to ensure its longevity and performance. You can find a comprehensive Katana Maintenance Guide HERE to help you properly care for your sword and keep it in excellent condition.
2.7 Q: Can I order sword accessories separately?
A: Absolutely! AbSword provides the option to purchase sword accessories separately. We offer a variety of accessories, including sword stands, carrying cases, saya (scabbards), and more. To explore and purchase our selection of sword accessories, please visit our Accessories section by clicking HERE.
2.8 Q: Can I request engravings or personalized inscriptions on a sword?
A: Certainly! AbSword offers engraving and personalized inscription services for our swords. When placing a custom order, you can discuss your specific engraving or inscription requests with our customer support team. We’ll provide guidance on available options, placement, and any associated charges to ensure your sword is uniquely personalized to your preferences.
2.9 Q: Can I order a sword as a gift and have it shipped directly to the recipient?
A: Absolutely! AbSword offers the convenience of ordering a sword as a gift and having it shipped directly to the recipient. During the checkout process, you can specify the recipient’s shipping address, ensuring that the sword is delivered directly to their doorstep. Furthermore, you have the option to include a personalized message or gift note with the package to make the gift even more special.
The third part：Shipping & Return Policy
3.1 Q: What is your shipping method?
A: At AbSword, we offer efficient shipping methods tailored to your location:
For US, Canada, France, and Germany Orders: We use EMS (Worldwide Express Mail Service) for speedy delivery.
Other Orders: We utilize UPS Express or FedEx Express to ensure swift and reliable shipping.
3.2 Q: What is your international shipping policy?
A: We take pride in shipping our products worldwide to reach customers far and wide. However, it’s important to note that some items may have restrictions based on individual country laws. Customers are responsible for understanding and complying with the import regulations specific to their location. Please be aware that we cannot be held responsible for shipments that may be seized or destroyed due to non-compliance with local import regulations.
3.3 Q: Could you please provide a tracking number to trace goods?
A: Absolutely! We are committed to keeping our customers informed. We provide you with a tracking number and the corresponding website link, allowing you to easily trace the status of your parcel whenever needed.
3.4 Q: How about the packaging? Is it secure enough?
A: AbSword places the utmost importance on the safe delivery of our products. Our swords are meticulously packed to ensure their safety during shipping. Each sword is expertly packaged in a super-thick foam box, providing exceptional protection. This foam box boasts extra-heavy elastic properties, effectively absorbing external forces and further enhancing the product’s safety. Additionally, we secure the package with robust adhesive tape to make it waterproof and rust-proof. Our packaging measures are designed to safeguard your sword throughout the shipping process, ensuring it arrives in perfect condition.
